We’d like to give you a quick overview of how the Frogfoot Support Process works. Often clients contact our sales team with support related matters when it would be better to contact our support team directly.

We’d like to share the best way for you, to help us, help you.

Clients have three ways to request support:

1. eMail the Support Team
2. Complete the Website Support Form (the best option)
3. Phone the Support Team: +27 21 689 3867

We use a support ticketing system to make sure all requests get the needed attention. If you email the support team or use the web based support form you will get an email response that contains a ticket number in the subject.

Please keep this ticket number in the subject when you respond and quote it to follow up on the progress of your support request.

The diagram below shows how each contact option enters our support system and how your support ticket flows through the system. This is a simplified overview. There are actually two levels of support: Level 1 and Level 2. Level 2 takes care of more advanced or complex queries.

Note: you can click on the graphic to see a larger version.

Our support team manager is always interested in your feedback and suggestions for improving our support.