Thanks for the feedback. Hope your filter review bears fruit! We don’t get very much email by most stds – 10 to 20 per day, sometimes less, so 8 spam messages would be a lot for us. I’m not sure how closely spam volume is related to how ‘good’ mail sent/received – more to do with access to the address by those harvesting? Anyway, it’s good to have the dialog.

Peter

We’ve looked at all those options and implemented some of them in the past. In our experience it’s only “power users” who care about these tools and take the time to train and configure the systems for their needs.

I see our mail filtering system as a first (safe) barrier that does not require time or attention form our users base.

Every power user usually has their own very specific and diverse need. They want things “just the way they want them”… which is why we suggest client side filtering as the final step. Either with a mail client or something like Spamassassin.

We offer our mail filtering process as an option if you host a mail server with us. Mail filtering happens for our Mailbox services, our Xen Mail Server services and optionally for managed or colo servers.

Looks neat. Do you provide a similar offering for clients with their own hosted mail servers; e.g. Exchange 2003/2007? If so, do you provide a weblogin for sysadmin to release any false positives and to add whitelisted domains?

Lastly, and this is usually the humdinger if you do provide the above as stipulated, does your spam offering offer reporting to individual users of spam caught with the option to release the false positives aka BrightMail/ etc. style?

Your feedback will be appreciated

Regards,
Johann

20% spam after training Thunderbird to identify your spam seems high.

My incoming mail uses the same spam filtering process and I get about 8 spam messages a day.. which is not bad considering the volume of mail I receive daily.

I’ll see what what our options are for making our spam filtering more aggressive for specific accounts.

Thanks for this update. Being in the IT industry, I understand the problems, and use Thunderbird as suggested. However, probably 25-50% of our email is spam on any one day and my wife (who is the primary user of the Frogfoot email account) does not appreciate it at all.

I feel that whatever filter you are using to identify Spam is not effective, or your filtering could be more aggressive without loosing much “real” email. I say this on the basis that I get less spam through my Gmail and work e-mail addresses (which I give out more often), and that friends and family with bigger ISPs such as MWeb seem to get far less spam.

Any thoughts? How about implementing some kind of quarantine system?

Thanks
Peter